Useful Phone Numbers
Monday through Friday from 9:30 AM until 5:30 PM (eastern time) except on Thursday when the hours are 12:30 PM until 5:30 PM.
Spanish language service is also available.
For general ADA information, answers to specific technical questions, free ADA materials, or information about filing a complaint, call:
American Red Cross Shelter Access Hotline
If you have a problem accessing a Red Cross shelter during a disaster, this is the number to call for assistance.
“If you think that your pet may have ingested a potentially poisonous substance, call (888) 426-4435. A $65 consultation fee may be applied to your credit card.”
Toll-Free Hotline For Air Travelers With Disabilities (DOT)
“The hotline will provide general information to consumers about the rights of air travelers with disabilities, respond to requests for printed consumer information, and assist air travelers with time-sensitive disability-related issues that need to be addressed in “real time.” Effective October 1, 2006, the hours for the hotline are 9 a.m. to 5 p.m. Eastern time, Monday through Friday except federal holidays.”
Contact The Transportation Security Administration
“Members of the traveling public who believe that they have been unlawfully discriminated against by a TSA employee may contact the External Compliance Division in the Office of Civil Rights to have their concerns addressed, by sending an E-mail to TSA.OCR-ExternalCompliance@dhs.gov or by calling the Office of Civil Rights.”
(800) 877-8339 (TTY)
E-mail at TSA-ContactCenter@dhs.gov.
Walmart Complaint Hotline
If you’re being discriminated against at a Walmart for use of a service animal, call this Walmart ethics hotline.
1-800-963-8442 (English or Spanish)