Dashboard Help

My ID & Documents Do Not Appear In My Dashboard.

If you have access to your dashboard and (no orders are pending or there is no registration showing) the reason your ID and documents do not appear is you did not complete the initial process or possibly there could be a technical error., All users must complete the initial order process by creating your ID card. A common issue is you have signed up before but never finished the process and something in our form has changed in the mean time. This means that our support staff will need to get involved. Please do not keep trying or duplicate charges will appear.

Technical Support Is Available M-F 9-4 MST 1-800-921-7651

Can I register additional dogs?

Yes you can register as many dogs as you like which will be added to your dashboard. Click Here To Register Additional Dogs

What types of id cards are available?

We offer a variety of cards to suit most any situation.

Click Here To Make One

Can I Register a Cat?

YES YOU CAN!!! Can Cats be Emotional Support Animals?

Cats make wonderful pets. But did you know they can also provide those with emotional challenges the added support they need to live a full life?

CLICK HERE FOR MORE INFORMATION ABOUT CAT REGISTRATIONS

Can I register a dog for a friend using my account?

We suggest logging out and going through the same process again and creating a separate account for the person. If you want to simply make another id card for a family member change the default information in your profile . (you can always change it back after the id card is made) Click Here To Modify Your Info

I Do Not See Any Orders?

The reason you do not see any orders under your orders tab is because you do not have any orders. The most common reason is you did not finish any order. You must make an ID card. (initial activation is not an order)

If you have paid for an order but do not see it you may need support.

Technical Support Is Available M-F 9-4 MST 1-800-921-7651

Why Does Does The Card Say Not Yet Valid

The watermark will automatically be removed upon successful payment of your order.

Can I Get A Refund?

By submitting this form you understand and agree to our no refund policy for anything that is custom such as ID cards and custom vests as well as tags. Any services that have already been rendered such as dashboard setup and issuance of a registration number are also not refundable. We are always willing to replace an item in a situation where there is a defect or correct any error.

NO RISK – LIFETIME GUARANTEE Assistance Dogs Of America Is Committed To Excellence! Free Lifetime Warranty on EVERY product and service you buy from us . We are so confident in our USA-made products and our legendary customer service that we stand behind every single product and service we offer. If a defect ever exists or a product fails because of one, we’ll make it right at no cost to you. PERIOD. That includes free shipping. Free Lifetime Warranty on ID Cards and Service Dog Tags. If your ID card tag EVER gets damaged, you won’t even have to send it back.Simply take a photo of the damaged ID Card or Tag, send us your order number, and within 72 hours we will create and ship to you a brand-new replacement free of charge! If you have any questions or concerns, please contact us.

Purchase from Assistance Dogs Of America with confidence and risk free. With each purchase, you’ll get the following benefits: 100% refund within 30 days of your purchase – If you are unsatisfied due to a defect or error. You’ll just need to return the items back to us. Just let us know, and then send us the tracking number of your package. That way both of us will know when we receive the package.

Free Lifetime Warranty on EVERY product and service you buy from Assistance Dogs Of America. If your ID cards or tags, and/or certificate arrive and you discover they are incorrect (printed differently than how you originally placed your order), we’ll remake and send them FREE with the correct information within 72 hours. If you accidentally made a mistake on the names or other information when ordering your ID Cards, Service Dog ID Tags, or Certificate, let us know within 30 days. We’ll make you a brand-new set for FREE. Just pay for shipping and we’ll send them in 72 hours.

Why Do I Not See My ID Card Or Documents

In order to have your ID card or the letter of registration show up in your dashboard you first need to create your Digital ID card. If you created one and it is not showing you may need support.

Technical Support Is Available M-F 9-4 MST 1-800-921-7651

My Photo Will Not Upload

If your are having issues adding a photo to a card try resizing the photo and try again. The system is not designed to upload more that a reasonable size photo.

Do I Get A Physical ID Card?

Your initial signup requires digital ID card. One will be on the way if you purchase one when place your first order order or if you need to place an order for physical products Click Here To Enter Our Products Section

Do I Get A Letter Of Registration?

As soon as you create your ID card the letter of registration will appear in your dashboard in PDF format.

We do not mail hard copies The letter and other documents can be seen here as long as you have created an ID card for your dog.

My Order Says Payment Failed

This means your payment failed and the order will not be processed. Send Us A Message and we can help you.

Can I Print My ID Card?

The Digital ID card is not meant to be printed on paper. It is designed to be displayed in emails.. smart phones..IPads etc. We have a download function when you are viewing your ID card from your dashboard. We always recommend ordering a physical card.

Can You Give Me Legal Advice?

NO LEGAL ADVICE

The materials in this website are not legal advice or counsel. The information contained in this website is provided only as general information, which may or may not reflect the most current legal developments. We cannot guarantee that private individuals or governmental entities will agree with any position you may take.

While a person who meets the definition of a “disability” has rights accorded the disabled under applicable federal and state law (including rights relating to accommodating service animals), if you are not legally disabled, you may not be entitled to accommodation rights under relevant laws, and our products may confer no benefit upon you.

Our products neither confer any legal rights on any individual, nor represent or certify that the individual has a disability, has a “service animal” under law, or is entitled to accommodation of his or her animal companion within relevant federal or state laws. Put another way, our products and materials are neither intended nor claimed to document the existence of a disability, and there is no guarantee that any third party will accord the purchaser any right or courtesy. You are solely responsible for checking with your own medical provider and legal counsel, as appropriate, and documenting that you have a disability and/or have an animal companion entitled to accommodation under relevant laws.

Our Full Terms And Conditions Can Be Found Here Or At The Bottom Of Every Page.

Why Do I Have To Purchase After Activating My Account?

Although not required by any law our registry requires each registrant to have certain documents.

FEES & PRODUCT PRICING

You Understand This Registry Requires A One Time Non Refundable Activation Fee Which Includes Issuance Of Your Permanent Registration Number, Digital ID Card & Digital Registration Letter In PDF Format. After Initial Signup Physical Products Or Additional Services Are Made Available To You. You Understand Any And All Products And Additional Services Are Sold & Billed Separately From Your Initial Signup Fees. You Understand Products Presented To You After Signup Such As Physical ID Cards,Vests,Tags Are Not Mandatory And You Can Decide Then Whether To Purchase Them Or Not. Shipping/Processing Fees May Vary. All Products And Services Sold Are Custom And Not Refundable. All Funds Are In USD

Our Full Terms And Conditions Can Be Found Here Or At The Bottom Of Every Page.

Why Do I Have Multiple Charges On My Statement

The initial form you filled out is for your registration and digital content. The next charge would be for any additional physical products and or services.

Many users click the payment button multiple times resulting in multiple charges. If you have duplicate charges please contact us and we will remove any duplicates.

Technical Support M-F 9-4 MST 1-800-921-7651 Or Send Us A Message

Can I Make Changes To My Registration & Card?

Yes you can make changes at anytime to your registration & dog ID, (You can not change the dogs name)

Go to “My Dogs” tab and click on Edit on the dog you want to change, You can then remake the card.

Note: This changes the digital version only. If you have an order the order will be changed however if the order has already been processed and want a physical ID you will need to visit our products section to create a new physical card if you want one.

How Do I Contact You?

CONTACT

For more efficient service we suggest using the messaging system by clicking on the message tab or Click Here By using the message system the message you send will be attached to your order.

No Legal Advice

We Can Not Give Legal Advice. If Your Submission Is Asking For Legal Advice It Will Be Deleted.