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Flying With Your Service Dog

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Air travelers who want information about the rights of persons with disabilities in air travel or who experience disability-related air travel service problems may call the Hotline to obtain assistance at:

1-800-778-4838
(voice) or
1-800-455-9880
(TTY).

 

For disability discrimination complaints regarding airlines:

send your complaint to:
U.S. Department of Transportation
Aviation Consumer Protection Division , C-75-D
400 Seventh Street, S.W.
Washington, DC 20590


 

Aviation Consumer Protection Division
Attn: C-75-D
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, D.C. 20590

call 202-366-2220 (TTY 202-366-0511)

OR send an email through this webform: http://airconsumer.ost.dot.gov/escomplaint/es.cfm

 


For complaints regarding security checkpoints:

Department of Homeland Security (DHS)
Office for Civil Rights and Civil Liberties
Mail Stop #0800
245 Murray Lane, S.W.
Building 41
Washington, D.C. 20598


 

Transportation Security Administration (TSA)
Director, Office of Civil Rights and Liberties
601 South 12th Street – West Tower, TSA-6
Arlington, Virginia 22202
Attn: External Programs Division

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